Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are.
We are based in Tokyo, Japan.
In our shop we manufacture handmade fountain pens by order production method, so we will have time about 4 to 6 months from your order.
Overseas deliveries can take anywhere from 10-15 days after shipment. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use EMS, a Japan Post service for express shipping.
Delivery time when using EMS is between 10-15 days.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
You can contact us through our contact page! We will be happy to assist you.